Mountain Lightning: Avery County 911 Fastest at Answering Calls - myfoxcarolinas.com

Mountain Lightning: Avery County 911 Fastest at Answering Calls

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When people have an emergency in Avery county, chances are their 911 call will be answered quickly.

David Dodd with the NC 911 Board conducted a report to measure answer times for emergency calls for all 911 centers in North Carolina.

His research showed that Avery County has the fastest response time, with 99.6% of calls answered in 10 seconds or less.

"Well the state has set a bar that you need to answer all 911 calls in 10 seconds or less," said Jamey Johnson, director, Avery County 911 Communication Center. "The faster you answer the call and get to dispatching or get to doing their interrogation of the initial call and all that, yeah, seconds save lives in 911…that's been known for years."

Johnson says the credit for the success of the Avery County 911 Communication Call Center.

"They do their best," he said. "They come in here and they're here for 12 hours and they put their working hats on and they go to work and it's a lot of pride for them and I'm very proud of them along with the rest of the county."

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