Call Volume at Medic Increases Nearly 300% During Snow Storm - myfoxcarolinas.com

Call Volume at Medic Increases Nearly 300% During Snow Storm

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Emergency crews throughout the Charlotte metro area have been responding to an increase in calls for assistance during the snow and ice storm. The Charlotte Fire Department tells My Fox Carolinas there was a 30-35% increase in their call volume Tuesday, and Medic, Mecklenburg County's EMS operation, says they had a nearly 300% increase in the number of traffic accidents they responded to between 3 p.m. Tuesday and 9 a.m. Wednesday.

Ryan Augustus, Assistant Supervisor for the Charlotte Fire Department Communications Division, says, "Because of the storms, our call volume goes up."

The fire department has been swamped with car wrecks and downed power lines, while Medic has also been busy with traffic accidents, along with people slipping and falling on the ice.


Todd Sims, Operations Manager for Medic, says, "Just like any other service, you have X amount of resources. You want to make sure you use those as wisely as possible."

First responders ask that you only call 9-1-1 for emergencies. Augustus says, "If it is a non-emergency, we do have to divert different trucks to come from different areas, which may have a longer response time for people who may be seriously injured."

During snow and ice storms, people tend to have less urgent needs like wanting information about road closures or power outages. Augustus says, "We do receive a number of non-emergency calls."

If you're just stuck on the road, and there's no threat to your safety, first responders recommend you call a tow truck, but if you think you're in danger, don't hesitate to dial 9-1-1. And remember, 3-1-1 is always available for general information in Mecklenburg County.

Sims says, "Those folks (personnel at 3-1-1) do tremendous work and alleviate a lot of the call volume off all three...police, fire and EMS services."


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