By Stephanie Glover, Web Producer/Digital Journalist - email
Parents in North Carolina should check their newly issued Medicaid card closely.
New eligibility rules that became effective Jan. 1 switched over 70,000 children from NC Health Choice to Medicaid. This triggered the NCDHHS to issue new Medicaid cards to those who are transitioning. The cards were sent out on New Year's Eve.
“The Department has begun a careful review of this incident to determine how it occurred and to ensure personal information is protected. DHHS knows exactly which Medicaid cards were sent to which addresses, and is rapidly working to issue correct Medicaid cards,” said DHHS in a press release. “In the meantime, children needing services without a correct Medicaid ID card can use their NC Health Choice ID number or card, which is still valid. Providers are also able to verify eligibility in order to deliver services.
DHHS said this incident does not affect Medicaid coverage or benefits. Medicaid recipients who have received incorrect Medicaid cards will be sent a correct Medicaid card with specific instructions on what to do with the incorrect Medicaid card.
“The Department of Health and Human Services takes the privacy of Medicaid recipients very seriously and is working to put measures in place to monitor the use of affected Medicaid cards for potential fraud. We regret this incident occurred and are working to ensure it is corrected as soon as possible,” said DHHS.
If you have questions about this incident, call the DHHS Customer Service Center number located on the back of your Medicaid card, 1-800-662-7030. Click here for a sample image of a Medicaid card.
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