The Shelby Police Department’s Communication Center handles around forty thousand phone calls a year. But it’s how they handle the calls that sets them apart. The department is now the third accredited communication center in North Carolina, along with Durham and Raleigh-Wake. The accreditation is through the Communications Assistance of Law Enforcement Act. Police Chief Jeff Ledford says this is a hard earned accomplishment.
"We've always said that a communication center is part of the backbone of what we do, because with our customers, that's their first call," Ledford said. "When you call a communication center, something's wrong or something's happened. You want to be greeted with someone who cares, someone who's compassionate, and can get the right people to you."
For such a small office, with 11 full-time workers, dispatchers work hard to provide professional customer service for calls that range from lost dogs to crime.
"We're here for the public. Every 9-1-1 call and every police department call is handled to the best of our ability. If we don't have what they're asking for, we'll find it," dispatcher Andy Edwards said.
Shelby joins 109 communication centers in the CALEA program and ties for the third smallest.
WJZY FOX 46 3501 Performance Rd. Charlotte, NC 28214 Main Number: (704) 398-0046