Christmas has come and gone, but for some, giving presents will have to wait as UPS and FedEx have had delays due to overloaded systems and weather.
The Better Business Bureau of Southern Piedmont has been receiving calls and emails from frustrated consumers.
“There was a shorter window this year between Black Friday and Cyber Monday and then Christmas Day itself,” Better Business Bureau President Tom Bartholomy said. “So that put a compressed time period together with perennial late shoppers. But with the promise always there that if you order by this date that it will be to you before Christmas. This year, at least for a percentage of folks, that didn’t happen.”
The Better Business Bureau has fielded more calls than ever on day-after Christmas shipping complaints – many frustrated and unable to find a quick solution.
“They just feel like they’re at their wits end,” Bartholomy said. “They’ve contacted the company headquarters, they’ve gone through their website, they’ve gone to the local location and they’re not getting any satisfaction – they can’t get their package.”
UPS and FedEx are working with stores in an attempt to waive shipping fees and provide gift cards to try to satisfy customers with delayed packages.
The BBB has advised those still missing packages to contact their shipping provider. If they are unable to receive their packages from a shipping center or do not receive them directly to their mailing address, they can file a complaint with the BBB.
“It’s more than we’ve ever seen on the day after Christmas for shipping problems.”